Agency ad accounts
Agency Aurora
The key account term is ownership: Aurora’s terms say advertising accounts it provides are not sold, rented, or transferred to customers. Its service pages describe launching campaigns across ad accounts and funding them through a wallet, while the terms say fees appear before funding is confirmed. Properly delivered advertising is not refundable solely because it misses the customer’s desired results. Buyers considering managed account access should clarify that distinction before treating access as account ownership.
Editorial review based on public sources, without hands-on testing; facts checked on 2026-10-31.
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Logos are trademarks of their respective owners and shown only to identify the service.- Name
- Agency Aurora
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- Agency ad accounts
- Official site
- auroragroup.com · No link provided
- Facts checked
Check Aurora’s account and wallet terms
Aurora’s site and terms describe the following, according to pages checked on 2026-10-31.
- Intended users: brands, media buyers, and agencies (Aurora homepage, checked 2026-10-31).
- Campaign access: launch campaigns to multiple ad accounts (Aurora homepage, checked 2026-10-31).
- Wallet routes: card, bank, Payoneer, or crypto (Aurora homepage, checked 2026-10-31).
- Attribution: Aurora Pixel attributes sales to the ads that drove them (Aurora homepage, checked 2026-10-31).
- Use condition: services are intended for business use (Aurora Terms, checked 2026-10-31).
Read the wallet and subscription charges
Aurora says customers can create a free account and set up a first campaign; its pricing is tailored to ad spend and required services. The Research page also presents a free-start option and a sales contact option, without stating prices.
For wallet funding, Aurora says the fee is shown before the customer confirms the transaction. For subscriptions, its terms require disclosure of the plan, features, price, billing interval, and any automatic renewal. These disclosures provide points to check before committing to a charge.
Refunds are conditional: customers may request cleared, unspent, recoverable funds back. Aurora says it aims to process approved, verified, and reconciled requests within 10 business days, with delays potentially extending to 30 business days, according to its Terms checked 2026-10-31.
Trace the research-to-measurement tools
Aurora describes ad research across Meta and TikTok, with searches by brand, keyword, or product category and filters for country, language, format, and platform. Its provider-described AI can generate image and video ad variations.
Saved ads are transcribed into hook, body, and CTA sections, while Saved Benchmarks supports full-text searches across transcripts, copy, tags, and notes. Aurora says research benchmarks can flow into Creative, Ads, and Radar.
For campaign review, Aurora says it provides reports on accounts, campaigns, and creatives. Its Pixel is described as attributing sales to the ads that drove them. Check which reporting and attribution functions apply to the accounts in scope.
Put account access and fees to support
Before relying on Aurora-provided account access, ask support to explain what access entails when the terms say those accounts are not sold, rented, or transferred. This distinction matters when planning who controls the account and what happens to access if the working relationship changes.
Ask how the wallet fee is presented for the intended funding route, since Aurora says fees appear before transaction confirmation. Also ask which funds meet the terms’ cleared, unspent, and recoverable conditions for a refund request. Aurora lists account managers or its support email as refund-request channels.
Aurora provides contact options through WhatsApp, Telegram, and email. Use those channels to clarify account access, fee disclosure, and refund eligibility before proceeding.
Follow a campaign through Aurora
Aurora describes a workflow that runs from researching and creating ads through launching, funding, and measuring campaigns. Its Research benchmarks can flow into Creative, Ads, and Radar, linking research outputs to other parts of the platform as described by the provider.
For campaign execution, Aurora says users can open or connect ad accounts, launch campaigns in batches, and manage them. Its Wallet is described as a way to fund ad accounts by card, bank, Payoneer, or crypto.
For monitoring, Aurora says its AI chat can build campaigns, check spend, and find issues. The provider also describes a Pixel that credits sales to the ad that drove them. Before relying on this flow, check which functions apply to the particular account and advertising platform.
Account for refund and access conditions
The terms set limits on what account access means: Aurora-provided advertising accounts are not sold, rented, or transferred to customers. Properly delivered advertising on customer instructions is not refundable solely because it fails to achieve desired results.
Aurora may conduct customer, business, identity, ownership, authority, fraud, and other risk-based checks before onboarding and during or after the relationship. These checks can therefore arise at more than one stage of a customer relationship.
Availability is conditional too: Aurora says it depends on the service, account, and advertising platform. The terms specify Hong Kong law and Hong Kong courts, subject to mandatory law and stated exceptions. Check how those conditions apply to the intended service and account.
Use Aurora’s stated workflow and controls
Aurora describes client- or brand-based workspaces that keep connected tools organized around each account context.
- Aurora says Research can filter ads by brand, keyword, product category, country, language, format, and platform.
- Its Radar tool checks tracked brands every day and sends alerts about new ads and creative activity.
- For enterprise use, Aurora lists role-based access, spend guardrails, and an audit log.
These are provider-described capabilities, not evidence that each function applies to every account. Confirm which tools and controls are included for the service and account being discussed.
Compare account access by contract terms
When comparing account-access services, check whether the contract grants ownership or only access, how funding fees are disclosed, and which funds qualify for refunds. Also compare onboarding checks and whether availability depends on the account or advertising platform. These terms shape what happens when access changes or a refund is requested.
Match Aurora to an agency workflow
Aurora identifies agencies and networks as audiences for managing client accounts, and says its workspaces can organize connected tools around individual clients or brands. That structure is relevant to teams handling separate client contexts.
The terms state that Aurora’s services are intended for business use. Aurora also says service availability depends on the service, account, and advertising platform. Check that the proposed workflow fits those conditions and that the relevant account is supported.
What we could not confirm
- Integrations and setup requirements: the pages read do not specify them.
Settle Aurora’s funding and account questions
When are wallet funding fees shown?
Aurora says wallet funding fees are displayed before the customer confirms a transaction. Review the applicable fee in that transaction flow before confirming, and ask support to clarify how it applies to the intended funding route.
Which funds may customers request back?
Customers may request the return of cleared, unspent, and recoverable funds, according to Aurora’s Terms. Refund requests can be made through an account manager or Aurora support email. The stated conditions define the funds covered by this request route.
Does an unmet campaign result qualify for a refund?
Aurora states that properly delivered advertising on customer instructions is not refundable solely because it fails to achieve desired results. This condition concerns delivered advertising and the reason given for seeking a refund; it does not replace the separate terms for returning eligible funds.
When may Aurora conduct checks?
Aurora may conduct customer, business, identity, ownership, authority, fraud, and other risk-based checks before onboarding and during or after the relationship. Ask which checks apply to the particular service and account, and what information is needed to complete them.
Which support routes are listed?
Aurora lists WhatsApp, Telegram, and email as contact options. It also says customers may request refunds through an account manager or its support email. For a refund question, use one of the stated request channels.
Which law and courts do the terms name?
Aurora’s Terms specify Hong Kong law and Hong Kong courts, subject to mandatory law and stated exceptions. Read the complete clause for its scope and exceptions, and seek qualified advice about how it applies to your circumstances; this is not legal or financial advice.
Proceed only with the terms in hand
Fits if… the business-use condition suits your operation and Aurora clarifies what account access means under its non-transfer terms.
Probably not if… your workflow requires ownership or transfer of an Aurora-provided advertising account.
Main risk… delivered advertising may not qualify for a refund solely because it misses desired results, while refund requests for funds have separate eligibility conditions.
Sources
These public pages are the basis of the facts above; next to each is the date it was read.
- auroragroup.com/termschecked
- auroragroup.comchecked
- auroragroup.com/contactchecked
- auroragroup.com/platform/researchchecked
- auroragroup.com/resources/guideschecked
- auroragroup.com/company/about-uschecked
- auroragroup.com/resources/blogschecked
How this page was prepared
Editorial team of Funnel Notebook. Source-based work: each fact comes from a page listed above, read on 2026-10-31 by the Funnel Notebook editors. There was no hands-on testing. The page is updated when the sources change.
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